DELIVERY & RETURN
SHIPPING TIME
ORDERS MADE DURING PRE-PRODUCTION SALES WILL BE SHIPPED OUT WITHIN 7 DAYS AFTER RECEIVING YOUR CONFIRMATION EMAIL. PLEASE TAKE INTO ACCOUNT THAT INTERNATIONAL ORDERS MAY TAKE LONGER TO BE DELIVERED DUE TO LONGER DISTANCES AND POSSIBLE CUSTOMS. THE DELIVERY DATE MAY VARY FROM LOCATION TO LOCATION.
ORDERS MADE DURING PRE-ORDER* SALES WILL BE SHIPPED OUT WITHIN 4 WEEKS AFTER YOUR CONFIRMATION EMAIL. PLEASE TAKE INTO ACCOUNT THAT INTERNATIONAL ORDERS MAY TAKE LONGER TO BE DELIVERED DUE TO LONGER DISTANCES AND POSSIBLE CUSTOMS. THE DELIVERY DATE MAY VARY FROM LOCATION TO LOCATION.
*WITH OUR PRE-ORDER PROCESS, WE TRY TO LIMIT OVER-STOCK AND AVOID MASS PRODUCTION FROM AN ECOLOGICAL PRINCIPLE. WE ONLY PRODUCE WHAT OUR CUSTOMERS ORDER, THEREFORE THE ITEMS TAKE A LITTLE LONGER TO BE SHIPPED TO YOU.
WE PARTNER WITH A RANGE OF COURIERS DEPENDING ON THE AREA. IN SOME CASES, THE FINAL DELIVERY COULD BE HANDLED BY YOUR LOCAL POST SERVICES.
TRACK YOUR PACKAGE
AS SOON AS YOUR PARCEL HAS LEFT OUR WAREHOUSE WE WILL SEND YOU A SHIPPING CONFIRMATION EMAIL, WITH A LINK TO TRACK YOUR PARCEL ONLINE.
DID YOU WAIT UNTIL YOUR ESTIMATED DELIVERY DATE? PLEASE ALLOW AN EXTRA FEW DAYS FOR YOUR ORDER TO BE DELIVERED - OUR PARTNERS ARE DOING THEIR BEST TO GET YOUR ORDER TO YOU. MAKE SURE YOU KEEP AN EYE ON THE TRACKING LINK FOR THE LATEST UPDATES AND INFORMATION.
SHIPPING ZONES
CURRENTLY, WE SHIP TO MOST REGIONS AND COUNTRIES AROUND THE WORLD. IF YOU WANT TO SHIP TO A COUNTRY WE DO NOT SERVICE, PLEASE CONTACT US VIA EMAIL SUPPORT@VYBZ-STORE.COM
ITEMS WITH DEFECT
IF YOU ARE UNHAPPY WITH YOUR PURCHASE AND FEEL IT MAY BE DEFECTIVE DUE TO A MANUFACTURING FAULT, PLEASE GET IN CONTACT WITH US VIA SUPPORT@VYBZ-STORE.COM
PLEASE, DO PROVIDE AS MUCH INFORMATION AS POSSIBLE CONCERNING THE PRODUCT AND THE ORDER.
CUSTOMS
IN SOME CASES, CUSTOMS/IMPORT DUTIES ARE CHARGED ONCE THE PARCEL ENTERS ITS DESTINATION COUNTRY. THESE DUTIES MUST BE PAID FOR BY THE CUSTOMER. VYBZ STORE HAS NO CONTROL OVER THESE CHARGES AND WE CAN NOT GIVE INFORMATION ABOUT HOW MUCH THIS COST WILL BE, AS CUSTOMS POLICIES AND IMPORT DUTIES DIFFER FROM COUNTRY TO COUNTRY. IT MIGHT BE A GOOD IDEA TO CONTACT YOUR LOCAL CUSTOMS OFFICE FOR INFORMATION ON THE CURRENT RULES BEFORE YOU ORDER, THIS WAY YOU ARE NOT SURPRISED BY FEES YOU ARE NOT EXPECTING.
COVID19
DUE TO COVID19, THERE ARE WORLDWIDE DELAYS REGARDING SHIPPING, PLEASE KNOW OUR PARTNERS ARE WORKING AROUND THE CLOCK TO MAKE SURE OUR CUSTOMERS GET THEIR PACKAGES AS SOON AS POSSIBLE.
BREXIT
EXTRA TAXES UPON ARRIVAL IN THE UNITED KINGDOM CAN BE EXPLAINED AS A RESULT OF BREXIT. FROM 1 JANUARY 2021, VAT AND CUSTOMS REGULATIONS MAKE A DISTINCTION BASED ON THE VALUE OF GOODS SENT TO THE UNITED KINGDOM. THE THRESHOLD IS £135.
GOODS NOT EXCEEDING £135 IN VALUE: THE GOODS ARE LIABLE TO UNITED KINGDOM VAT. THERE IS NO IMPORT VAT.
GOODS EXCEEDING £135 IN VALUE: THE GOODS ARE LIABLE TO UNITED KINGDOM VAT. THERE IS AN IMPORT VAT OF APPROXIMATELY 20%.
ALL DETAILS ON THE CHANGES ARE AVAILABLE ON THE BRITISH GOVERNMENT WEBSITE.
ORDERS MADE DURING PRE-ORDER* SALES WILL BE SHIPPED OUT WITHIN 4 WEEKS AFTER YOUR CONFIRMATION EMAIL. PLEASE TAKE INTO ACCOUNT THAT INTERNATIONAL ORDERS MAY TAKE LONGER TO BE DELIVERED DUE TO LONGER DISTANCES AND POSSIBLE CUSTOMS. THE DELIVERY DATE MAY VARY FROM LOCATION TO LOCATION.
*WITH OUR PRE-ORDER PROCESS, WE TRY TO LIMIT OVER-STOCK AND AVOID MASS PRODUCTION FROM AN ECOLOGICAL PRINCIPLE. WE ONLY PRODUCE WHAT OUR CUSTOMERS ORDER, THEREFORE THE ITEMS TAKE A LITTLE LONGER TO BE SHIPPED TO YOU.
WE PARTNER WITH A RANGE OF COURIERS DEPENDING ON THE AREA. IN SOME CASES, THE FINAL DELIVERY COULD BE HANDLED BY YOUR LOCAL POST SERVICES.
TRACK YOUR PACKAGE
AS SOON AS YOUR PARCEL HAS LEFT OUR WAREHOUSE WE WILL SEND YOU A SHIPPING CONFIRMATION EMAIL, WITH A LINK TO TRACK YOUR PARCEL ONLINE.
DID YOU WAIT UNTIL YOUR ESTIMATED DELIVERY DATE? PLEASE ALLOW AN EXTRA FEW DAYS FOR YOUR ORDER TO BE DELIVERED - OUR PARTNERS ARE DOING THEIR BEST TO GET YOUR ORDER TO YOU. MAKE SURE YOU KEEP AN EYE ON THE TRACKING LINK FOR THE LATEST UPDATES AND INFORMATION.
SHIPPING ZONES
CURRENTLY, WE SHIP TO MOST REGIONS AND COUNTRIES AROUND THE WORLD. IF YOU WANT TO SHIP TO A COUNTRY WE DO NOT SERVICE, PLEASE CONTACT US VIA EMAIL SUPPORT@VYBZ-STORE.COM
ITEMS WITH DEFECT
IF YOU ARE UNHAPPY WITH YOUR PURCHASE AND FEEL IT MAY BE DEFECTIVE DUE TO A MANUFACTURING FAULT, PLEASE GET IN CONTACT WITH US VIA SUPPORT@VYBZ-STORE.COM
PLEASE, DO PROVIDE AS MUCH INFORMATION AS POSSIBLE CONCERNING THE PRODUCT AND THE ORDER.
CUSTOMS
IN SOME CASES, CUSTOMS/IMPORT DUTIES ARE CHARGED ONCE THE PARCEL ENTERS ITS DESTINATION COUNTRY. THESE DUTIES MUST BE PAID FOR BY THE CUSTOMER. VYBZ STORE HAS NO CONTROL OVER THESE CHARGES AND WE CAN NOT GIVE INFORMATION ABOUT HOW MUCH THIS COST WILL BE, AS CUSTOMS POLICIES AND IMPORT DUTIES DIFFER FROM COUNTRY TO COUNTRY. IT MIGHT BE A GOOD IDEA TO CONTACT YOUR LOCAL CUSTOMS OFFICE FOR INFORMATION ON THE CURRENT RULES BEFORE YOU ORDER, THIS WAY YOU ARE NOT SURPRISED BY FEES YOU ARE NOT EXPECTING.
COVID19
DUE TO COVID19, THERE ARE WORLDWIDE DELAYS REGARDING SHIPPING, PLEASE KNOW OUR PARTNERS ARE WORKING AROUND THE CLOCK TO MAKE SURE OUR CUSTOMERS GET THEIR PACKAGES AS SOON AS POSSIBLE.
BREXIT
EXTRA TAXES UPON ARRIVAL IN THE UNITED KINGDOM CAN BE EXPLAINED AS A RESULT OF BREXIT. FROM 1 JANUARY 2021, VAT AND CUSTOMS REGULATIONS MAKE A DISTINCTION BASED ON THE VALUE OF GOODS SENT TO THE UNITED KINGDOM. THE THRESHOLD IS £135.
GOODS NOT EXCEEDING £135 IN VALUE: THE GOODS ARE LIABLE TO UNITED KINGDOM VAT. THERE IS NO IMPORT VAT.
GOODS EXCEEDING £135 IN VALUE: THE GOODS ARE LIABLE TO UNITED KINGDOM VAT. THERE IS AN IMPORT VAT OF APPROXIMATELY 20%.
ALL DETAILS ON THE CHANGES ARE AVAILABLE ON THE BRITISH GOVERNMENT WEBSITE.
RETURNS
IF YOU'RE NOT HAPPY WITH YOUR PURCHASE YOU CAN RETURN THE ITEMS.
TO RETURN YOUR ORDER AND REQUEST A REFUND VIA SUPPORT@VYBZ-STORE.COM
AND INCLUDE THIS IN YOUR PACKAGE. WE ARE NOT ABLE TO PROCESS RETURNS WITHOUT THE PROPER INFORMATION.
ALL RETURNED ITEMS SHOULD BE SENT IN THEIR ORIGINAL CONDITION AND PACKAGING FOR THEM TO BE ACCEPTED.
TO SHIP YOUR RETURN PARCEL TO US, USE THE FOLLOWING ADDRESS:
VYBZ. STORE
TO RETURN YOUR ORDER AND REQUEST A REFUND VIA SUPPORT@VYBZ-STORE.COM
AND INCLUDE THIS IN YOUR PACKAGE. WE ARE NOT ABLE TO PROCESS RETURNS WITHOUT THE PROPER INFORMATION.
ALL RETURNED ITEMS SHOULD BE SENT IN THEIR ORIGINAL CONDITION AND PACKAGING FOR THEM TO BE ACCEPTED.
TO SHIP YOUR RETURN PARCEL TO US, USE THE FOLLOWING ADDRESS:
VYBZ. STORE
KAREL VAN GELDERSTRAAT 9
6828 HL ARNHEM
RETURNED ITEMS ARE THE RESPONSIBILITY OF THE CUSTOMER UNTIL THEY REACH OUR WAREHOUSE, SO MAKE SURE THEY'RE PACKAGED PROPERLY AND CAN'T GET DAMAGED ON THE WAY.
AS THE PARCEL REMAINS YOUR RESPONSIBILITY UNTIL IT ARRIVES BACK WITH US, MAKE SURE THAT YOU GET PROOF OF POSTAGE IN CASE YOU NEED TO CONTACT US ABOUT YOUR RETURN.
EXCHANGES
SINCE WE HAVE VERY LIMITED STOCK EXCHANGES AREN’T ALWAYS POSSIBLE. TO MAKE SURE THE ITEM YOU WANT TO EXCHANGE IS AVAILABLE PLEASE CONTACT US VIA SUPPORT@VYBZ-STORE.COM
MULTIPLE RETURNS
YOU CAN SHIP BACK MULTIPLE RETURNS IN ONE BOX, AS LONG AS YOU INCLUDE THE CORRECT RETURN FORMS FOR EACH ORDER. THINK ABOUT THE ENVIRONMENT :)
6828 HL ARNHEM
RETURNED ITEMS ARE THE RESPONSIBILITY OF THE CUSTOMER UNTIL THEY REACH OUR WAREHOUSE, SO MAKE SURE THEY'RE PACKAGED PROPERLY AND CAN'T GET DAMAGED ON THE WAY.
AS THE PARCEL REMAINS YOUR RESPONSIBILITY UNTIL IT ARRIVES BACK WITH US, MAKE SURE THAT YOU GET PROOF OF POSTAGE IN CASE YOU NEED TO CONTACT US ABOUT YOUR RETURN.
EXCHANGES
SINCE WE HAVE VERY LIMITED STOCK EXCHANGES AREN’T ALWAYS POSSIBLE. TO MAKE SURE THE ITEM YOU WANT TO EXCHANGE IS AVAILABLE PLEASE CONTACT US VIA SUPPORT@VYBZ-STORE.COM
MULTIPLE RETURNS
YOU CAN SHIP BACK MULTIPLE RETURNS IN ONE BOX, AS LONG AS YOU INCLUDE THE CORRECT RETURN FORMS FOR EACH ORDER. THINK ABOUT THE ENVIRONMENT :)